Miguel Perez — 24 years at the intersection of business operations, customer enablement, and AI-enabled automation: from a $3.8M global learning business to a vacation-rental operation scaled 600%.
Built and ran the operations that keep a 35-property business consistent across channels — listings, pricing, fees, guest care, compliance — the same end-to-end discipline applied to any operation that has to stay right at scale.
SOPs structured in a shared system, documented workflows, and cross-platform standards — so the business runs the same way on a Tuesday as it does in a crisis.
API integrations, PMS and CRM wiring, AI-assisted workflows, and verification-driven operations — the boring, repetitive work automated so people do the thinking.
Miguel Perez is a learning, enablement, and business-operations executive who turns complex operations into documented systems, trained teams, and automated workflows. At Cognex he built and ran a global customer-education business — a $3.8M P&L at 55% operating margins, doubling capacity to 14,000+ learners a year at 95%+ satisfaction.
As co-founder of Punta Cana Host, he applied the same discipline to vacation-rental operations: scaling from 5 to 35 managed properties in two years through SOPs, AI-assisted automation, and a technology stack that runs the business day to day.
Most recently he built AI computer-vision inspection tooling for medical-device manufacturing — delivered 14 days early, with zero post-handoff support calls.
| $3.8M P&L | Ran a global customer-education business at 55% operating margins — budget, resources, and outcomes owned end to end. |
| 3.8x revenue growth | Scaled a vacation-rental business from $100K to $378K annual revenue in two years, on pace to exceed $800K in year three. |
| 14,000+ learners/yr | Doubled global learning capacity from 7,000 to 14,000+ learners a year through digital transformation — including Cognex's first customer-facing LMS in 8 languages — at 95%+ satisfaction. |
| 600% scale | Grew a vacation-rental operation from 5 to 35 managed properties in two years — 33 active listings kept synced across Airbnb and VRBO. |
| 66+ SOPs | Standard operating procedures with video walkthroughs, plus 73+ standardized systems — onboarding, guest comms, maintenance, finance, and property tech. |
| 100s of videos | Short-form training and guest-communication videos that cut repetitive inquiries and moved support toward self-service. |
| 14 days early | Delivered an AI computer-vision inspection project for medical-device manufacturing ahead of deadline — zero post-handoff support calls. |
Process design, KPI development, change management, and operational scaling — from 5 to 35 managed properties.
Instructional design, LMS (8 languages), curriculum development, and customer education at 14,000+ learners a year.
ChatGPT, Claude, Gemini; AI workflow automation; AI computer vision (C#); documentation and process automation.
Docker, Docker Compose, Linux, OpenMediaVault, Portainer, Nginx Proxy Manager, Cloudflare, DNS, Git/GitHub, backup & DR.
Hostex, Airbnb, VRBO — multi-channel sync, pricing, fees, and calendar operations at portfolio scale.
Hiring, coaching, and performance management; OBS video production; high-impact presentations; English & Spanish.